"The franchise owner has informed us that the sign was posted by their general manager based on her own personal judgment to ensure those standards are being met. "Dunkin' Donuts and our franchisees share the goal of creating a welcoming and hospitable environment for all guests," a company spokesperson said in an email to Business Insider. He also said he had put up a similar sign in the past, and that customers had complained. When reporters from WBAL-TV called the number, the man who answered said the sign was old and that he was no longer the general manager at that specific Dunkin' Donuts location. "General manager posted a sign asking customers to report employees not speaking English," Morely tweeted.
The sign, apparently written by the general manager, reads: "If you hear any of our staff SHOUTING in a language other than ENGLISH, Please call 44 immediately with the name of the employee to receive a coupon for FREE Coffee and a pastry." On Monday, Gillian Morley, a news producer at WBAL-TV, posted a photo on Twitter of a sign in a Baltimore Dunkin' Donuts location. A sign in a Dunkin' Donuts store in Baltimore, Maryland, apparently told customers to report any employees shouting "in a language other than ENGLISH" to the general manager, according to WBAL-TV.Ĭustomers were offered coupons and free food in exchange for reporting the employees.ĭunkin' Donuts told Business Insider that the sign was originally posted in an effort to deal with "a customer service and satisfaction issue" and has since been removed.ĭunkin' Donuts is under fire after a sign was spotted at a Baltimore location offering rewards to customers who reported employees for speaking languages other than English.